Privacy Policy

1. Introduction

Central Coast Restoration ("Company," "we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website centralcoastrestoration.com (the "Site"), submit a contact or lead form, or otherwise interact with us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: name, phone number, email address, and physical address.
• Service Information: the type of roofing service you are inquiring about and any details you provide in form messages.
• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on the Site (collected automatically via cookies and analytics tools).
• Communications: records of calls, texts, emails, or other correspondence between you and Central Coast Restoration.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide roofing services.
• Schedule and confirm appointments.
• Send service updates, reminders, and follow-up communications.
• Contact you via phone, email, or text message, including through automated dialing systems and AI-powered appointment setting technology, where you have provided consent.
• Improve our website, services, and marketing efforts.
• Comply with applicable laws and regulations.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or serving you (e.g., CRM platforms, scheduling software, email and SMS providers), subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• Protection of Rights: When we believe disclosure is necessary to protect the rights, property, or safety of Central Coast Restoration, our customers, or others.

6. Cookies & Tracking Technologies

Our Site may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and understand where our visitors are coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of the Site may not function properly.

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain legal exceptions.
• Opt out of marketing communications at any time.
• Withdraw consent to automated or AI-powered communications (see Section 4).

To exercise any of these rights, please contact us at [email protected] or call (805) 930-0007.

12. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a CCPA request, contact us using the information in Section 13.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.